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Service Desk Analyst (1st Line)

Up to £26000.00 per annum
Start Date: ASAP
Apply 2020-02-14 16:12:39 1970-01-01 Retinue

Service Desk Analyst (1st Line)

Date posted: February 14, 2020
Up to £26000.00 per annum
London, England
Job description

IT Service Desk Analyst (1st line)
Hours: 35 hours, permanent
Location: Hammersmith
Salary: £26,000

Notting Hill Genesis has a fantastic opportunity for three experienced IT Service Desk Analysts to join their team in Hammersmith. Reporting to the Service Desk Manager, the IT Service Desk Analyst role is to work as part of a team providing a customer focused, efficient, and reliable front of house support service to all Notting Hill Genesis IT users.

The role will interface with other departmental teams to ensure the effective operation of the Group's infrastructure and provide 1st Line IT support to staff and some external suppliers connecting to or utilising the Group's infrastructure.

The IT Service Desk Analyst will work with colleagues and the Lead Service Desk Analyst to ensure that the Service Desk service is responsive, effective and efficient in line with business needs by delivering to high personal performance levels incorporating the service standards IT have in place.

The successful candidate will have:

  • Previous experience successfully delivering in a customer focused business, with high levels of customer satisfaction
  • Experience in the support of complex IT systems in a complex, fast paced environment
  • Excellent customer service experience, incl. compliment and complaint handling Skills
  • Good working knowledge in the following areas:
    • Windows PC, Mobile Phones, tablets and server operating systems
    • Broad understanding of Microsoft Active Directory and network protocols
    • Business application and how they are used by the business
  • Excellent time management & organisational skills
  • Experience of working in a Helpdesk/Service Desk team in a large, complex, diverse and geographically spread organisation with ITIL or other relevant service methodologies.
  • Experience working with Technical & System support teams and services with associated technical, software and industry standards.
  • Experiences of delivering quality services that meet SLA's and exceed business expectations.
  • Good communication skills at a written, oral, presentational & inter-personal level to influence and deliver solutions
  • Good hardware/software diagnostic skills.

The tasks and responsibilities outlined above are not exhaustive; the post holder may undertake other duties as is reasonably required.

Please see the role profile for further information.

Working hours are 35 hours per week and will be on a rota basis between the hours of 8am-6pm Monday to Friday.

We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave,, significant opportunities for learning and development and the opportunity to make a difference to how Notting Hill Genesis evolves in the coming years.

For further information or an informal conversation regarding the role please contact Laura Maxey on 07384798496 or email at Applications should be made on the Notting Hill Genesis website

You will need to supply your CV and a supporting statement (detailing your suitability for the role).

Advert closing date - Sunday 1st March (midnight)
Interview date - Week commencing 9th March

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Reference: GHA1-000392_1581696758